Building & Scaling CS/CX Teams | 0 to 1 and beyond with Nabadip Deb

Want to build a high-impact Customer Support (CS) or Customer Experience (CX) team from scratch or take your function to the next level?

With over 8 years’ experience spanning global startups and large organizations, I bring practical insights from leading CX strategy, designing customer journeys, and scaling teams across eCommerce, fintech, and product sectors.

Here’s what you can expect:

1. Guidance on setting up CS/CX teams from zero and scaling them rapidly
2. Playbook for recruitment, training, and leadership in global, in-office/remote-first environments
3. Proven strategies to drive key metrics: NPS, CSAT, retention, and operational efficiency
4. Practical frameworks for integrating tech, process, and VOC to ensure real customer delight
5. Stories from 0→1 journeys/case studies

Whether you’re an early founder or a functional leader facing growth challenges, lets have a conversation on CX :)