Hello! I am Mustafha, an IT Operations Specialist and ITSM Team Lead with over 13 years of experience in the tech and managed services industry. I recently relocated to Berlin, Germany, and I am passionate about helping other IT professionals navigate their careers, optimize their operations, and upskill in a fast-paced market. Throughout my career, I have managed end-to-end technical support, structured hardware lifecycle processes, and handled complex vendor relationships for high-growth organizations. At ConnectWise, I led a Network Operations Center team supporting over 50 B2B partners across Microsoft Azure environments. Before that, I drove major customer experience and process improvements at EdTech giants like BYJU's FutureSchool. I firmly believe in data-driven operations. Along with my leadership experience, I hold a Project Management Professional (PMP) certification, a Lean Six Sigma Black Belt, and Microsoft Azure Data Engineer credentials. My focus is always on building scalable policies, reducing incident resolution times, and ensuring that operations never stall.