Customer Success Leader with 8+ years of experience owning enterprise and mid-market SaaS portfolios worth $2.5M+ ARR across APAC, EMEA and North America. I lead renewals, expansion, and churn prevention across 750+ SMB and enterprise customers, partnering with Sales, Product and Engineering to drive sustained revenue growth. Key results: • 85%+ renewal performance across multi-year portfolios • 18–22% expansion via structured upsell & use-case growth • Double-digit churn reduction through health scoring, QBRs and executive alignment • 14% CSAT improvement through adoption & value realization programs I specialise in enterprise onboarding, stakeholder management, renewal negotiations, and value-based account growth for B2B SaaS platforms. Tech: Salesforce, Gainsight, HubSpot, ChurnZero, Zendesk, Jira, Power BI, Tableau, SQL