Hi, I’m Mukesh Dubey. I help create better customer experiences by combining strategy, innovation, and operational excellence with a touch of personalization. At work, my focus is always on building scalable systems that are rooted in empathy and driven by outcomes, for both the customer and the business. With over 7 years in EdTech, I have worked across Sales, Customer Success, L&D, and Learning Operations in organizations such as AcadView, upGrad, upGrad Campus, and now Hero Vired. My expertise includes delivery operations, customer relationship management, learning experience strategy, content development, and enterprise learning solutions. At Hero Vired, I lead Customer Experience for the B2C segment, managing programs in Data Science, Technology, Finance, and Management. What sets me apart is a hands-on, cross-functional approach, combining operational discipline, data-backed thinking, and deep customer empathy. I believe the best learning experiences happen when systems, people, and communication are aligned around clear learner outcomes. One thing I’ve learned: small process improvements, done consistently, can lead to major business impact Career Highlights and Impact: • Delivered strong NPS, learner outcomes, and Growth Initiatives (Referrals, Retention & Testimonials) at upGrad and Hero Vired • Led Delivery, Learner Experience, and Content teams at upGrad Campus and Hero Vired • Represented my college team as the Team Leader in the national-level Smart India Hackathon 2018 • Received multiple awards for leadership, learner success, and operational excellence • Certified by INSEAD (Strategic Management & Business Essentials) and IMT Ghaziabad (Post Graduate Certificate in Management) Outside of work, I'm driven by a continuous curiosity to learn, expand my knowledge, and reflect on connecting the dots. I stay curious by exploring new ideas through reading articles, watching a lot of podcasts, staying updated with the latest news and trends, and pursuing micro-certification courses. I also enjoy sharing my learnings through LinkedIn posts. If you're passionate about improving customer outcomes, scaling operations, or making digital learning more human and effective, I’d love to connect and exchange ideas.