Emirates Telecommunications Corporation- Etisalat is a multinational UAE based telecommunications services provider, currently operating in 17 countries across Asia, the Middle East and Africa. Currently employed as Retail System Support Officer at Etisalat,Dubai. My responsibilities extends up to serving 160 Retail Stores all around UAE. I've an overall experience of 5 years in System Supporting,Sales and Customer Care Relationship. Also, 2 years of experience as Technical Consultant in another company. Skilled in Help Desk Support,provides full system access roles,monitors all system outages of retail stores,follow-ups with vendors and supports all other additional operational requirements. Achievements: - Course-completion certificate on "Creating and Sustaining a Customer-focused organization" hosted by e-ETISALAT. -Participation Certificate on SAP Business One Training.