As a Customer Success Manager at Xeneta, I help customers achieve their goals and maximize their value from our platform. I manage the entire customer lifecycle, from onboarding and training to retention and renewal. I also collaborate with the sales, marketing, and product teams to provide feedback and insights from the customer perspective. I have a master's degree in project management from Shaheed Zulfikar Ali Bhutto Institute of Science and Technology, where I learned how to plan, execute, and monitor complex projects in various industries. I also have a bachelor's degree in computer science from COMSATS University Islamabad, where I developed skills in mobile app development and customer relationship management. I enjoy roles that are challenging and diverse, where I can apply my technical and interpersonal skills to deliver exceptional customer outcomes. My goal is to continue growing as a customer success professional and contribute to the success of Xeneta and its customers.