Over 16 years of professional experience in application development and support, encompassing both backend and frontend technologies. Proven expertise across diverse domains including e-commerce, travel, supply chain, logistics, and Robotic Process Automation (RPA) projects. ✓ Over 10 years of hands-on experience in project development, with the last 6+ years dedicated to project management, successfully fulfilling the role of Project Manager. ✓ Implemented Agile methodologies and leveraged JIRA to streamline application development and project management processes, leading to a 20% improvement in team efficiency and achieving a 95% on-time delivery rate. ✓ Hands-on experience in developing and implementing best practices to ensure the successful delivery of a wide range of IT and business transformation projects, effectively meeting stakeholder expectations across the organization. ✓ Managed large-scale customer relationships and global delivery operations, overseeing project and program management, stakeholder engagement, and people management. Successfully collaborated with clients across the US, UK, Mexico, South Africa, and China.