Mrinal is a management professional with expertise in ecommerce customer experience and last mile delivery logistics. Mrinal has 3 years of experience in e-commerce and 2 years in Oil and Gas industry. Mrinal currently leads initiatives to reduce non-sellable returns and non-returnables concessions for cost of business waste reduction (P&L bottom-line) for Amazon India. He has expertise in e-commerce returns customer experience, supply chain operations, last mile delivery operations and country level vendor/associates experience management.