I've spent 11+ years doing one thing really well helping enterprise B2B companies turn their customers into long-term revenue. From managing 99-account portfolios worth $35M ARR across Americas at Sprinklr, to building Ripik.ai's Customer Success function from scratch for Vision AI deployments, my work spans SaaS platforms, AI products, and enterprise software across industries including manufacturing, pharma, automotive, and media & marketing technology. A few things I'm proud of: → Grew an offshore CS org from $2M to $35M ARR in under 3 years → 82% retention — 3 points above the regional average → 8% NRR uplift through whitespace identification and expansion plays → 100% retention at Ripik.ai while building the company's first CS framework What drives me isn't the metrics, it's the system-building behind them. Health scoring models, renewal governance cadences, onboarding playbooks, team coaching frameworks; infrastructure that makes customer success repeatable, not heroic. Some of my strongest customer relationships were forged not in smooth onboarding calls, but in the difficult ones, when things broke, timelines slipped, or expectations weren't met. I've learned that how you show up in those moments; with honesty, accountability, and a clear path forward, is often the difference between a churned account and a multi-year renewal. A few of my best retention stories started as escalations. I come from an engineering and consulting background (NIT → Tata Motors → IIM Mumbai → KPMG & PwC), which means I bring structure and analytical rigour to a function that often runs on instinct. If you're building a CS practice, scaling an enterprise SaaS team, or just want to exchange notes on what actually moves the needle in post-sales. Happy to connect.