Strategic, innovative customer success executive with over 16 years of experience in building and mentoring teams focused on delighting customers by providing an exceptional customer support experience. Expert Knowledge of the concepts, practices, procedures, and deliverables associated with the product life cycle (PLC) management and software development. Proven experience in developing strategic and tactical plans for delivering technology services and solutions for enterprise customers. Possesses strong leadership skills and executive presence with a proven ability to foster an environment of collaboration and excellence. Passionate about leading people, facilitating a coherent team culture, and organizational success. Areas Of Expertise: Product Management, Backup & Disaster Recovery, Learning Management Solutions, Customer Support, Services, Quality Assurance, Technical Service Support, Customer Relationship Management, Data Management, Program Development, Data & Performance Metrics, Regulatory Compliance, Budget Analysis, Policy Management, Process Improvement, Training & Development Implementation, Cross-functional Development, Strategic Planning & Implementation, Career/Leadership Development