I am a strong banking professional with over 8 years of experience in Retail Assets Operations, Mortgage Lending, and Customer Service across top-tier institutions including Jio Credit Limited (Jio Financial Services Group), HDFC Bank, Axis Bank, and PNB Housing Finance. My core expertise lies in managing the entire lifecycle of secured and unsecured lending products—including Home Loans, LAP, Working Capital, Agri Lending, CV/CE, Personal Loans, Auto and Two-Wheeler Loans. ✅ Led high-performing operations teams in disbursement, post-disbursement servicing, compliance, and customer lifecycle management. ✅ Delivered monthly disbursements of 200+ cases while maintaining strict TAT, documentation quality, and audit compliance. ✅ Oversaw implementation and improvement of LOS/LMS/CRM systems like FinnOne, Kastle, Saksham, Talisma, CRMNext, and Finacle. ✅ Hands-on collaboration with Sales, Credit, Risk, Product, Legal, and Tech teams to optimize workflows and service journeys. ✅ Known for driving process excellence, team mentoring, branch-level oversight, and measurable operational impact. 💼 Open to mid-senior roles in Lending Ops, Mortgage Tech, or Process Excellence across HFC's NBFCs, Banks, and Fintechs.