Mobasshir has an MBA from FMS, Delhi and a rich 4+ years of professional work experience at Flipkart group of companies working on diverse projects in different teams driving business growth and efficiencies. He has sharpened his skills and continues to try new projects across the organisation as a generalist. He has worked in 0 to 1 journey projects of Cross Border Trade (driving process and team setup, product enhancements & cost efficiency) and Flipkart Wholesale (loyalty program and establishing sales team and their analytics and L&D tracks). He has also worked across mature categories like Large Appliances driving speed and inventory side projects like inventory planning, zonal scheduling, same day and next day product delivery and installation as well as in Home driving cleaning & lighting category topline growth through account management of top 30% GMV contributing sellers. Launching product exchange for pressure cooker and gas stove was also one of the top projects driven by him For the last 2.5 years he has forayed into a customer experience strategy and product role driving both contact centre automations as well as customer side product launches like Chatbot. He is responsible for setting up product roadmap for CX team and driving bottom-line efficiencies