Service Assurance Engineer with over 9 years of IT experience in supporting various business critical systems in global banking industry. Well versed with application troubleshooting in multiple technologies like JAVA, .NET, Cloud and UNIX systems. Highlights ❍ Expertise in UNIX, JAVA and .NET based applications. ❍ Expertise in application deployment and troubleshooting infra issues on OpenShift (RedHat) cloud, Azure and IBM Websphere server. ❍ Hands-on experience on Application Performance Monitoring (APM) tools like Splunk, AppDynamics and Dynatrace. ❍ End to end system knowledge on merchant payables application. Good awareness on underlying infrastructure and standards on global payment systems. ❍ Well versed with frontend development using HTML5, CSS and JavaScript libraries. ❍ Worked with geographically distributed agile teams. ❍ Worked at US based client location for 2 years and fully experienced in coordinating with offshore teams. ❍ Experience working as a front face to the customers and helping them with solutions based on the applications. Certifications ❍ ITIL Intermediate in Service Operations Certified ❍ SCJP 6 Certified