Services
Video meeting . 45 mins
Elevate your Customer Success
Exploring the landscape of Customer Success
About me
● 14+ years of client facing experience in solutions consulting, program management, development, testing and production support.
● Experienced in working for commercial and Federal accounts.
● Lead the consulting team, function in an onsite-Backoffice model and work in a cross functional team to meet customer deliveries.
● Oversee customer journey by building due diligence reports, consumption project plans, creating, and presenting customer objectives and findings.
● Manage multiple projects at the same time and ensure 100% customer satisfaction.
● Help firms to identify vulnerable open software components and reduce the maintenance costs and risks of their applications by providing solutions in alignment to the industry standards; debug and fix defects to ensure defect free application.
● Act as an SME for coding standards and best practices and evaluate the structural quality of global applications.
● Implement Jenkins/Bamboo Integration for process automation and DevOps.
● Perform client-site implementations (on-premises) to ensure prompt delivery and proper resolution of technical challenges.
● Display initiative, self-motivation and deliver high quality work.