Passionate about creating an organisational culture that can be easily operationalised: one that is inclusive, transparent and engaging for employees and customers. I bring a proven, 20-year record of delivering and supporting strategic IT transformation and change projects encompassing organisation, process and infrastructure assessment and scoping, design and transition, and implementation. I am a communicator who ensures key messages are delivered in an effective manner with stakeholders and recipients at the heart of each engagement. I deliver quality using my unique leadership style and extensive background in process engineering, team leadership, stakeholder management, communication management, and pre-sales consulting. My Key Skills include: Analysis: Business Requirements & Business Cases, Process Re-engineering & Best Practice, Change Communication & Culture: Communication Plans, Culture Consulting, Employee Engagement, Leadership Collaboration & Strategy Development DEI: Employee Resource Group Leadership, Employee Engagement, Leadership Coaching, Community Outreach Strategy: Governance & Organisational Assessments, Operating Model Assessment & Enablement Transformation: Strategy Assessments, Change, Service Catalogue Development, Staff Enablement Project Management: Leadership, Stakeholder Management, Test Plan Development & Execution, QA Tools/Methodologies: ITIL V3 & 4 Maturity Assessments & Implementation, Process Assessments