Innovative ServiceNow Solution Architect | ITSM & ITOM Automation Specialist | Agile Practitioner ServiceNow Solution Architect with 13+ years of experience designing scalable solutions that optimize efficiency, enhance user experience, and drive impact. Certified in multiple ServiceNow modules, I lead initiatives to reduce manual effort, streamline workflows, and help organizations maximize their ServiceNow investment. Professional Highlights: Workflow Automation & Process Optimization: Achieved a 100+ hour weekly reduction in manual helpdesk work by automating repetitive tasks, allowing teams to focus on high-value activities and enhancing productivity. Service Fulfillment Transformation: Reduced service request fulfilment times from days to minutes by implementing streamlined, approval-driven workflows, significantly improving end-user satisfaction. Asset Management Enhancement: Overhauled Hardware Asset Management (HAM) to improve tracking, delivery, and retrieval processes, minimizing lost assets and reducing wait times for employees. Leadership & Team Development: I am passionate about building high-performing teams through a culture of continuous learning. By establishing knowledge-sharing practices, leading code quality improvements, and holding implementation review sessions, I ensure that my team stays on top of new ServiceNow features and best practices, consistently delivering high-quality projects. Core Expertise: ServiceNow Platform: ITSM, ITOM, HRSD, HAM, CSM, Legal Service Delivery, Service Portal, Service Catalog Design, Business Process Automation ServiceNow Development & Integrations: JavaScript, Glide Scripting, RESTful APIs, Web Services, Custom Spokes, Data Streams, Integrations with Intune, Teams, Slack, Google Drive, AD, DocuSign, Workday, Custom Third-Party Platforms Leadership & Process Optimization: Workflow Design, Code Standards & Quality, Agile Methodology, ITIL (Certified), Knowledge Sharing, Continual Learning & Development Analytical & Interpersonal Skills: Problem-Solving, Stakeholder Collaboration, Strong Communication, Relationship Building As a dedicated advocate of Agile methodologies, I lead with a strategic approach that balances innovation, risk management, and operational excellence. I’m committed to delivering ServiceNow solutions that not only meet functional requirements but also drive long-term value and resilience for the organization.