With over 15 years of experience in business analysis, pre-sales, consulting and engineering across RPA, AI, and Microsoft product stack, I have worked in both B2B and B2C environments across Ireland, UK, US, Australia and India markets. My expertise lies in helping customers identify their pain points, drafting their future vision, and onboarding them to the latest technology through sharing product knowledge and delivering outcome-driven solutions. I am customer centric with strong stakeholder management skills, effective communication skills, and experience in process improvement. I am a Postgraduate in Machine Learning and Artificial Intelligence with a bachelor’s degree in computer science. I am also a certified Scrum Master and well-versed in working with both technology and business teams to implement robust processes/solutions.