I have over 9 years of experience in customer support, operations, and success roles across fintech and SaaS. In my current role, I manage a 20-member support team at Rocketpay, driving service excellence through AI-powered workflow automation across Freshdesk, Freshchat, and Ozonetel. My focus is on scaling customer experience operations, improving resolution efficiency, and building customer-first strategies that foster loyalty. Previously, I worked on diverse functions within fintech, including escalations management, process optimization, and client engagement. I hold a strong background in customer success leadership and am currently expanding into customer experience strategy to design impactful, data-driven solutions. With my blend of operational expertise and interest in AI integration, I aim to redefine how support teams deliver value to both customers and businesses. I am passionate about creating customer-centric strategies that balance empathy, efficiency, and growth.