There are people who love to meet and talk, well I love to build relationships. Like Rome, no product was built in a day and no customer can adapt the product in a few days. I am the conduit between product engineering and the customer. Delivering great product support and solutions since 2012. The market is so dynamic and so is the nature of customers. While innovation keeps meeting ideas it becomes an inevitable challenge for an organization to sustain its client base with the growing dynamics. Said so, I have been working with customers as a Product consultant all along and have been able to understand their nature, expectation, and growing demands. -Technical exposure to Java, Html, Adobe Experience Manager, Jboss, jQuery, Adobe LiveCycle, and frameworks like Spring and Jsf. My Mantra for great CX: #Customer One #Build great product community #Empathize with your Customers #Engage with Product Owners #Keep learning - Experienced customer success professional. Handled CXO level escalations. Ability to retain customers and reduce the friction areas of product adoption. -Very detail-oriented in Technical analysis and believe in customer satisfaction. -Ambidextrous (wrote all this while on a call with the customer) -Passionate to drive things to excellence. - Love to talk about anything from technology to politics to sports -When I’m not on the job, I love to play Table Tennis and travel with family