As a Service Quality and Readiness Specialist (Global) at LinkedIn, I lead customer service quality and vendor management initiatives across multiple regions, collaborating closely with partner teams to optimize site-level quality metrics and elevate customer experiences. I drive operational improvements and deliver measurable impact by leveraging data-driven tools like DMAIC, value stream mapping, and statistical analysis. With 9 years of experience in the outsourcing and offshoring industry, I have successfully managed high-impact projects for global brands like Amazon, Expedia, and Myntra. These include ramping up 160+ batches of new hires, reducing the learning curve by 25%, and improving customer satisfaction and retention rates by 15%. In addition, I provide actionable data insights to drive performance improvements and guide decision-making across the organization. I hold a Professional Certificate in Business Analytics and Strategy from the Indian Institute of Management, Kozhikode, where I deepened my expertise in data storytelling, business intelligence, and strategic decision-making. I am passionate about translating complex data into clear insights to inform business strategies and continuously enhance service quality. As a certified specialty trainer, I am dedicated to mentoring and coaching others to unlock their potential, fostering a culture of continuous learning and excellence. I thrive on delivering value to customers, partners, and stakeholders, and I am always looking for opportunities to grow and innovate. Key Strengths: Data-Driven Insights & Decision Making Service Quality & Vendor Management Process Improvement & Efficiency Optimization Customer Experience Strategy Training, Mentorship, & Leadership