I’m a Senior Customer Success & post‑sales transformation leader with ~10 years in B2B SaaS across APAC, currently working with strategic enterprise customers at Device42 (a Freshworks company). Across organizations, I’ve: - Owned lifecycle for enterprise accounts across APAC & ANZ - Delivered 130%+ NRR and $500K+ upsell impact - Reduced churn by ~30% while maintaining >110% NRR - Retained Tier‑1 logos in ANZ with 120%+ ARR expansion - Built CS units and playbooks from scratch, improved onboarding time by 40%, and delivered 95%+ CSAT / 80+ NPS On Topmate, I help: - CSMs and aspiring CSMs: break into CS, move up to Senior/Strategic roles, and learn how to run QBRs, renewals, and expansion plays. - CS leaders: design or refine CS operating models, playbooks, and metrics (NRR, churn, health scores) for their teams. - SaaS founders: set up Customer Success from 0→1, identify the right CS motion (high‑touch vs scaled), and align CS to GTM and product. My style: Straight‑talk, metrics‑first, and practical. We’ll work with your real accounts, org constraints, and goals, not generic theory. You’ll walk away with concrete templates, talk tracks, and next steps you can apply immediately. If you’re looking to: - Land a CSM / Senior CSM role (India / APAC / ANZ) - Drive better renewals, expansions, and exec‑level conversations - Design CS processes that actually work in B2B SaaS …then book a session and let’s work through it together.