Versatile IT Leader with a record of success spanning high-value, high-visibility, complex projects leveraging top-flight team leadership, cost optimization initiatives, technical road map development, agile software development, and multi-million dollar budget responsibility. Natural team leader able to interface between technical and business groups, generate enthusiasm for strategic goals, and develop talent in team members. Advocate for a “one team” approach to customer satisfaction. Specialties: IT Service Management Life Cycle, Strong Customer & Strategic Alliance Building, Business Process Re-engineering, Process Improvement, Strategic & Tactical Planning, Budget Development, Tracking & Adherence, Resource Management, Team Building, Staff Mentor, Coach & Motivator, Operations Management, Performance Management, Problem Management, Change Management, Incident Management, Project Management, Contract Compliance, and Policy & Procedure Development.