As a Service Delivery Coordinator within Field Dispatch and Services Operations at Pomeroy, I focus on ensuring flawless project execution and delivering outstanding customer service. Grounded in Project Management and IT Service Management (ITSM), bolstered by ITIL certification, I specialize in overseeing change, incident, problem, knowledge, and asset management processes, while maintaining strict adherence to Service-Level Agreements (SLAs). My strength lies in stakeholder management, vendor coordination, and fostering collaborative work environments. I thrive in client liaison, dispatching, and logistical coordination, where I forge strong partnerships and optimize resource allocation. With time and team management adeptness, I excel in dynamic settings, consistently driving efficiency and achieving goals. With over three years of hands-on experience, I've effectively handled incidents, resolved problems, and implemented changes across diverse client portfolios and projects. My analytical and logical mindset enables me to troubleshoot issues, pinpoint root causes, and propose effective solutions. Valuing teamwork, communication, and ongoing learning, I actively contribute to a culture of collaboration. My expertise spans ITSM modules, project management methodologies, and agile practices, supported by ITIL, Google Cloud, Project Management, and Microsoft Azure Fundamentals certifications. I remain dedicated to utilizing these proficiencies to elevate operational standards and surpass client expectations. More About Me: I have completed my master’s MBA in 2021 and since then I worked as an Infrastructure Services Analyst (Service Delivery Consultant) in companies like DXC and Pomeroy. I worked in Multiple domains in Banking, Insurance, Telemarketing, Procurement, datacenter operations, Customer relationship management, Communication, data including Banking, Healthcare, Construction, Migration, Food and beverages, and FinTech projects. I am certified in ITIL V4, GCP Azure, and Project Management, I’ll help you and connect with me on LinkedIn with resume review, interview guidance, and tips and tricks to crack interviews. I have given 100+ interviews till today, I’ve personally cracked product as well as service-based companies and helped some of the people on LinkedIn with Free resources to secure their jobs. you can check out testimonials on my LinkedIn Page as well. here is my LinkedIn profile: https://www.linkedin.com/in/vanamali-matha/ In this session, You get Everything including: 1. I will teach you the skills required for your jobs in 2024, and I will guide you through the free resources. 2. If you are a beginner/Experienced I will teach you and help how to get calls from recruiters by following my simple and effective process. 3. I will also teach you how to improve your LinkedIn & Naukri profile, and how to reach out to recruiters to get replies, How to get calls daily at least 10and employee referrals. 4. I will help you with the Resume review process and guide the best way to create a resume to get the best ATS score by providing sample resumes. whether you are confused about your career, thinking about which job is best for you or not, future, resume rejections, ATS Friendly templates, Confusing about your job, stuck in your current job, Not getting calls, or facing rejections, here is your 30 min solution. why are you waiting for me? Book 1: 1 session now.