As an accomplished executive with extensive experience in business development and global IT services operations, I have been successful in delivering real value to clients through an agile approach, standardized processes, continuous improvement, and innovation. My professional background demonstrates solid competencies in Customer Centricity, Innovation Mindset, and Leadership, with a particular focus on High Tech Industries, IT Governance, and Agile Management. With 22 years of experience in Technology, I have worked on strategy and innovation projects for national and multinational companies in Technology, Services, Banking, and Industry segments. My expertise includes the management of strategic businesses, and prioritizing customer experience and success. I possess extensive experience in managing IT services and digital products (SaaS) and in managing Mission Critical environments such as Data Centers (Cloud, Hosting, Collocation). My knowledge of Information Security operations management, LGPD projects, and environment monitoring (SNOC) further adds to my expertise. Innovation and agile management are key areas of my focus, and I have successfully managed numerous projects using Scrum and Kanban models. I have expertise in managing global technology partners, including hardware, software, and services. With an international experience in projects across Latin America, North America, and Europe, I have shown my ability to manage technical and multidisciplinary teams, as well as my digital fluency, adaptability, and continuous learning. My academic background includes a degree in Communication, Post-Graduation in Business Management, and Extension in Agile Organizations. Additionally, I am a certified ISO 20.000 consultant and auditor, as well as an ITIL® Service Expert. Overall, my experience and expertise in various areas of technology and management make me an ideal candidate for any organization looking to achieve success through innovation, agility, and customer-centric approaches.