A seasoned IT professional with 20+ years of diverse experience across Cloud Operations, DevOps, SRE, and application development. Currently serving as Director of Information Systems & Cloud Operations, HCL Software leading a team of SRE engineers to ensure the availability, reliability, and performance of SaaS solutions across AWS, GCP, and IBM Cloud. Skilled in leveraging observability tools like Grafana, Dynatrace, New Relic, and Elastic Stack, and driving automation with Jenkins, Terraform, and Ansible to implement auto-healing and orchestration capabilities.