I recently had the absolute pleasure of connecting with Manisha for guidance on navigating my career pivot and job hunting strategies, and I cannot recommend her highly enough. Right from the start of our call, what stood out the most was how deeply she listened. Manisha didn't just offer generic advice; she truly heard what I had to say, took the time to understand my background, and met me exactly where I am in my journey. Drawing from her own rich professional experience, she broke down complex job search strategies into incredibly practical, actionable tips. She didn't just stop at advice, either—she generously shared tailored resources that have already given me a clear, structured roadmap for my transition. Beyond her sharp professional insights, Manisha’s kindness and genuine willingness to help others succeed is what truly sets her apart. In a process that can often feel overwhelming, her encouraging and grounded approach was exactly what I needed. If you ever have the opportunity to connect with or learn from Manisha, take it—she is an exceptional mentor and an absolute gem of a person!
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About me
For me, data analysis isn’t just about numbers—it’s about uncovering patterns that drive smarter decisions, stronger systems, and smoother operations. Whether leading enterprise-wide reporting initiatives,onboarding business processes to tools, streamlining incident response across IT environments, or transforming how data supports business outcomes, planning projects and deliverables ,I approach every challenge with clarity, structure, and cross-functional alignment.
Currently serving in a hybrid capacity across data operations and service delivery, I coordinate with global teams to improve reporting accuracy, integrate automation, and elevate the end-user experience. One of my proudest achievements has been boosting proactive incident detection by 27%, a result of embedding AI-triggered workflows and reengineering intake processes for scale and speed. I’ve also developed knowledge repositories, reduced SLA breaches through structured intake design, and delivered insights that have directly influenced quota setting, campaign strategy, and regional resource planning.
Previously, I supported over 300 global clients in a high-volume, hybrid cloud environment—standardizing ITIL-aligned protocols, leading major incident war rooms, and cutting incident recovery time from two days to under eight hours.
Along the way, I implemented reporting frameworks, built onboarding content to scale team knowledge, and led RCA initiatives that aligned technical solutions with business expectations.
Over the course of my career, I’ve learned that the best outcomes happen when business and technology move together in agile manner.That’s why I build tools and reports that speak to both, advocate for automation where it matters, and keep a pulse on service health and operational readiness.
With a strong foundation in Excel, ServiceNow ITSM implementation, and data governance practices, and a mindset grounded in continuous improvement, I bring analytical rigor, process ownership, and stakeholder empathy to every engagement.
Let’s connect if you’re solving complex data challenges and need a structured, service-minded problem solver to help lead the way.
Let’s connect if you’re building something ambitious—and need the operational backbone to make it happen.
Feel free to schedule a coffee chat:
https://calendly.com/vrawaldoc/15min
Top 5 Key Skills: Business-Focused Data Analysis | ITSM Processes: Incident Lifecycle,Problem& Change Management | Cross-Functional Operations Support | Scalable Reporting Frameworks | Service Process Optimization