Senior Technology Operations Leader with 26+ years driving global IT service delivery, digital transformation, and operational excellence across large-scale enterprise environments. Led technology operations for 40,000+ users across APAC, delivering USD 27M in cost optimization, integrating 220+ sites post-acquisition, and driving enterprise transformation including AI adoption and ERP enablement (SAP S/4HANA). Deep experience in Global Capability Center (GCC) setup and governance, vendor strategy, financial planning, and building organizational resilience through critical incidents including a global cyberattack and pandemic-driven operational shifts.