• Certified Project Management Professional with 11+ years of comprehensive experience in Sales Support, Order Booking & Billing, Vendor and Transition Management, and Customer Service Operations. Proven excellence in communication, team leadership, and driving business growth through effective operations and strategic management. Adept at recruitment, training, project management, and change management, with a hands-on approach to leading cross-functional teams and delivering results in dynamic environments. • Extensive hands-on experience with Salesforce, CPQ, ServiceNow, Oracle R12 ERP, SAP Project Builder, MS Dynamics, Meridiam, Quick Base, SharePoint, CORA PPM, and Project Vision. • Proven ability to foster a positive work environment, enhancing team performance through strong communication, leadership, and relationship management skills.