Knowledge - Technical Skills  Resolve most complex configuration problems within the managed Infrastructure by troubleshooting and simulation.  Deep technical problem isolation and resolution capability.  Identifying the scope for automation involved in the operations and help the team in accomplishing it.  Strict adherence to the use of the ticketing system for ALL incidents, service requests, changes and problems.  Ability to architect, build, maintain, and enhance IBM messaging service offerings and Application infrastructure.  Managing Email infrastructure  Virtualization  Windows NT Backup utility for Servers and Desktops  System Administration & Asset management  Google Cloud Platform/ Google workspace Certifications 1. IBM Certified System Administrator - Lotus Notes and Domino 7.0 2. IBM Certified System Administrator - Lotus Notes and Domino 8.5 3. IBM Certified System Administrator - Lotus Notes and Domino 9 Training AZ104 Microsoft Azure Administrator MCSE Microsoft Certified Systems Engineer)