Background - I’m a data-driven product leader with over 14 years of experience building and scaling digital products that deliver measurable business impact and exceptional customer value. At Amazon Prime, I lead the worldwide engagement charter, focusing on driving personalized and delightful customer experiences across Amazon’s global marketplaces. Specialties - Program Management | Product Management | User Experience | Customer Experience | Omni-Channel Product Customization | Stakeholder Management | Roadmap Management | Problem Solving | Product Analytics | Conflict Management | Risk Management | Strong Communication | A/B Testing | Machine Learning & AI | Product Strategy | Competitive Research | New Product Launch Project Methodologies - Scrum, Kanban, Waterfall, SaFe, and Lean. Project/Product Management Tools - Smartsheet, JIRA, MS Project Server, SharePoint, Confluence, Clarity, Rally, Microsoft PPM. Business Applications - Appian, PEGA, Contact Centers, Salesforce, Workday. Domain - E-Commerce, Customer Experience, Co-branded & branded Credit Cards, Digital Channels, Contact Centers, Consulting, Web Development, Payment Gateways, Marketing operations & technology.