With a customer first mindset and a comprehensive 18 years in Business Planning/Project Management, Center Operations Management, Customer Experience, Performance Management and Continuous Improvement in Telecommunications field, I’ve enormously built and evolved customer success management in WE by continuously improving the quality of the services provided to our customers, ensuring that they achieve their desired outcomes while experiencing our services. Now I’m managing the Digital Transformation program, that provides ICT infrastructure and advanced digital services to Egyptian ministries & government entities that means to upgrade the quality and efficiency of the services provided to the Egyptian residents.