With 10+ years of experience building high-impact AI-driven products, I specialize in deeply understanding user pain points and turning ambiguity into clarity. Currently, I lead innovation in Customer Service & Support at Microsoft, driving adoption of autonomous AI agents and elevating case management experiences at scale. Whether you're: Navigating your PM career toward senior/principal roles Prepping for tough interviews at Meta, Google, or Microsoft Struggling to frame strategy, metrics, or product narratives Looking to break into AI/ML product spaces Or just want to think more like a "10x PM"… I offer no-fluff, deeply thoughtful, and actionable guidance tailored to your context. I’ll challenge you, push you to think deeper, and help you win. Let’s get you unstuck, leveled up, and leading with confidence