My background in psychology and my experience as a coach enables me to derive insights into the way people think and work. I help organizations focus on improving their customer experiences and engagement in ways that increase productivity, retention, and profitability. 10+ years experience in Agile, coaching, consulting, and working with diverse teams and stakeholders across various industries and sectors. My core competencies include strategy, business process improvement, customer and stakeholder management, contracts and RFP proposals, change management, and product ownership. I have a Master's degree in Small Business Management and a Bachelor's degree in Psychology and Law. Recognized by senior leaders as a trusted business advisor with the ability to balance strategic agenda with practical challenges to significantly impact business results through effective, actionable insights, execution and change leadership. Proven track record of hiring , creating and leading high performing teams to deliver key initiatives.