19 years of consulting experience on CRM, Telecommunications involving -, Salesforce, Siebel CRM, & Cloud Technologies * Have been leading a SFI implementation for a major telecom company, a greenfield implementation. * Strong domain expertise on Product Modelling, SID, eTOM for Telco propositions. Good understanding of TMF and Frameworkx Open APIs * Expertise in Integration Architecture using Streaming, REST, SOAP, platform events. Good experience in authoring APIs using YMAL, swagger, flow diagrams etc. * Strong business knowledge in Telecom, Pharma, Call Centre & Insurance domains in CRM and have been part of proposal teams for various new CRM projects * Have lead architectures for several Salesforce and Siebel CRM implementations, * Strong experience in various aspects of large CRM implementation projects starting from Requirements gathering, Feasibility Analysis and Design, Implementation, User Acceptance Testing, Training, Deployment and Post Deployment support * Vast experience in leading teams, preparing project plan, Effort estimation, Work break down structures, Project Progress Metrics * Proven experience of the Wipro Global Delivery Model and IBM Global Delivery Model in managing multi-location teams * Pre-sales experience * Delivery Management experience * Driving Cost, Foreign TradeCompliance & Operational excellence * Procurement for New expansions, Identifying Strategic opportunities in Facility Procurement, * Responsible for India, South East Asia and limited scope in China Specialties: * Salesforce * Salesforce Industries CPQ * Siebel CRM * Vendor Management * Delivery Management