Try to give me as much detail as you can about what you're asking me, so that I have context before I'm answering your question.
This is if you want to ask me a quick question about something that can be answered in text and doesn't really need a back-and-forth.
If it does, don't worry, I won't charge you. I will reject the query and send you an email to book the call, so you can get your money back from Topmate.