Mostly in-house marketers and small teams at UK B2B companies running their website or CRM on HubSpot. You don't need to be technical, and honestly, if the thing that's bugging you is hard to put into words, you're in good company, because that's usually where I'm most useful.

If it's one quick question, send it as a Priority DM. If it's one page that isn't working, book the second opinion, and if it's something specific inside your HubSpot account, book the working session. If you'd like the whole setup looked at properly, the setup review is the one, and if you're still not sure, send me a DM and I'll point you to the right one.

Not for a Priority DM or a second opinion, because a link or a screenshot is plenty. For a working session, view access beforehand helps, though sharing your screen on the call works fine too. The setup review does need read-only access at least three working days before we speak, so I've had time to go through everything properly.

Yes. The free call on genies-lamp.com is for working out whether you've got a job for me and what it would cost, whereas these sessions are advice you keep whether or not you ever hire me, and each one comes with something in writing afterwards.

No. If you go ahead with a quote from me within 30 days of a session, whatever you paid here comes off it.

No, there's no pitch waiting at the end. If the fix turns out to be a settings change you can make yourself in ten minutes, I'll show you how and that'll be that.

I'll tell you honestly how much is left and what it would take, and you can put the fee towards another session or a quote. I'd much rather do that than rush the end of the call.

Often, yes. Small things get fixed during a working session while we're on the call, and bigger ones, like rebuilding a section of a page, are quoted properly at a fixed price, starting from £450 a section.

All of them for advice and reviews. Building new sections on your website needs Content Hub or CMS Hub, and a few features need Professional or Enterprise, so tell me what you've got when you book and I'll check before anything's quoted.

Yes there are, I can't work with Managed IT or Cyber Security businesses as it would clash with my work commitments.

You can cancel or move a session for free up to 24 hours before it starts. Inside 24 hours I'll happily move it once, and if I ever have to move a session myself, you'll get a new time or a full refund, whichever you'd prefer.