Principal-level Conversational AI and Generative AI Architect with 8+ years of hands-on experience designing, building, and scaling enterprise-grade voice bots, IVR systems, chatbots, and GenAI-powered virtual assistants. Deep expertise in Google Dialogflow CX, Contact Center AI (CCAI), Generative Playbooks, Kore.ai XO Platform, Amazon Lex, and LLM-based architectures including Retrieval-Augmented Generation (RAG) and Agentic AI.