✔ PMP Certified Project Manager and problem solver. ✔ 5 years in playing the Scrum Master role for a software development team in an Agile environment ✔ Experienced ServiceDesk delivery and people management ✔ Experienced in software development and deep understanding of SDLC Knowledge of Agile approaches: Scrum, Kanban etc. ✔ Knowledge of ITIL Framework and Six Sigma methodologies ✔ Expert level experience with JIRA and Confluence and Bitbucket ✔ Knowledge of ITSM tools such as ServiceNow, Remedyforce and ServiceDesk Plus ✔ Proficient in Power Bi, Microsoft Excel, PowerPoint & Word. ✔ Knowledge of SQL and multiple CRM tools (Zendesk, Freshdesk, iMantra, ServiceNow etc) ✔ Well versed in reporting using QC tools (Pivot table and charts) ✔ Ability to learn things quickly, adopt a new and dynamic environment to work on new projects/assignments. ✔ Effective communicator and stakeholder management. Good at lateral and analytical thinking. ✔ Data driven approach for new action plan implementation and improvement projects/assignments.