As a Senior Manager at Tata Motors, I lead the Digital and Connected team, applying advanced machine learning and natural language processing techniques to enhance customer satisfaction and retention. I spearheaded the development of a customer complaint classification model that automates the extraction of tweets from social media and generates complaint requests through our portal, which has improved resolution rates by 40% and significantly reduced response times. I hold a Master of Engineering in Computer Science from Thapar Institute of Engineering & Technology, where I built a strong foundation in data science, statistics, probability, and scientific methodology. My technical expertise includes extensive experience with large language models (LLMs) and Python, as well as certifications in machine learning from reputable organizations. Prior to Tata Motors, I interned at Nokia, where I collaborated with the Data Analytics team to enhance the efficiency of customer recommendation analytics, achieving a 33% improvement in performance. Additionally, I implemented an automated email response system using GPT-3.5 Turbo, impacting 16,000 customers monthly and reducing turnaround time from 4 hours to just 10 minutes. My skill set includes proficiency in data preprocessing, model training, and optimization, as well as expertise in handling large datasets and deploying machine learning solutions. My goal is to leverage my domain expertise and technical skills to drive innovative solutions and impactful results in the automotive industry.