Data-driven inside sales professional with 7+ years of experience in inside sales, escalation management, change management, driving enterprise-wide strategy and solutions, process design, and team management. Experienced in working with teams based out of India, Americas and also experienced in talent acquisition to expand teams. Major accomplishments include: • Achieved and exceeded sales target of USD 900k+/qtr and consistently achieved a mark of USD 1M+/qtr. • Increased upsell percentage for accessories by scrubbing and performing RCA on dissatisfied customers. • Generated revenue of USD 40,000 through product sales focused on client needs. • Consistently exceeded quarterly targets by 125% and 192%, respectively • Bagged an additional revenue of USD 120,000 by cross-selling Adobe products, MS-Office, Quickbooks, etc., and boosted margins by 125%. • Boosted customer satisfaction score (CSAT) by 2.8% in 3 quarters. • Acted as a catalyst for escalation management by managing live escalation calls and leveraging technical expertise in MS Office, internet connectivity, and post-setup Windows issues to offer the best solutions. • Delivered end-to-end solutions for a client with a YoY budget of USD 4M and generated billion-dollar revenues through strategic, long-term, turnkey partnerships Core competencies: Inside sales solutions | Prospecting skills | Objection Prevention | Objection handling | Client management | Client acquisition | Client retention | Upselling & cross-selling | Negotiation skills | Process creation | Process improvement | Product knowledge | Organizational strategy | Cost optimization | Strategic sourcing | Problem-solving skills | Conflict resolution skills | Talent development Technical skillset: Hardware equipment, Sales, Servers and storage, Laptop and desktop configuration, Backup and Recovery, SaaS, DRaaS, Microsoft programs. I am looking for my next role as an Inside sales manager. I can be reached on Kgaurav7254@icloud.com