An IT Professional (RHCSA Trained) with Commendable Experience of 9 years into Support Roles. Handling various roles & responsibilities in both Functional & Technical Space as Business Analyst with tools & technologies like Splunk, Tableau , Oracle SQL Queries, Unix, Shell Scripting, ServiceNow, Clarify, Axiom, RiverMuse Alert Tool, AutoSys and ITIL process competency in Incident Management, Problem Management, Change Management, Service Improvement areas. Owning responsibility for driving issue investigation and resolution. Domain Experiences as: * Service Improvement Analyst in Telecom OSS BSS domain as Siebel CRM Analyst. Working as L2 Support Engineer in ITIL standard Siebel CRM application gaining experience in areas of Incident Management, Service Request, Data Management, Monitoring Management, Service Improvement and Root Cause Analysis. * Monitoring the order fulfillment flows from retail and supplier gateways in telecom. * Supporting Telematics products and service as Application Support Analyst for Incident Manager scope. * Application Configuration and Maintenance of IT infrastructure for PSA Automobiles (Newly named as Stallentis post merger of the Fiat brand in PSA Groupe). Handling application incidents, checking the business requirements and creating the estimations based on organisational standards, implementing the changes. Coordinating with the *Agile* development team and other partner application for customer requirement fulfillment. Handling application migration and configuration. Monitoring Analysing and Configuring batches in the Dollar Universe and handled responsibilities as Solution Implemention Analyst in (L2 & L3) Build & Support Team. Exploring *LAMP Stack* tools and technology including Docker, GitHub, Ansible Tower, DBeaver (Postgresql), SDI, Control-M, Dollar Universe, Cross File Transferring. * Last project where I worked as Investment Bank Support Consultant @Capgemini India in Financial Production Support Specialist role with renowned Investment Bank NOMURA for regulatory and liquidity reporting applications with Unix, SQL, Shell Scripting, Autosys, Axiom ETL technology. ITIL V3 Foundation Certified. MICROSOFT AZURE Cloud Fundamental Certified. Operating Systems : Linux/Unix (Solaris,RHEL,SUSE) Beginner as well as AWS, AZURE & SCRUM enthusiast. Available to deliver best of my abilities. Regards Kumar Deepak +91-7083637811 📱