As a Senior Associate at Morae Global, I bring with me excellent troubleshooting and problem-solving skills, coupled with a process improvement mindset. With a passion for technology and the zeal to learn new skills and technologies, I am committed to delivering exceptional support services to our clients. Having previously worked as a Technical Support Engineer at Dell Technologies, I gained experience supporting the NAMER region, and helping Dell customers to make the best use of their products and services. I have worked with various tools and technologies such as Dell Boomi, DTC (Digital Tech Console), Salesforce CRM, Office 365, and Support Assist. With a B.Tech in Civil Engineering, I come from a non-CS background, but my interest in technology led me to transition into the IT industry. I have recently joined Morae, a legal tech product-based company, where I have worked on various technologies such as iManage Halo, VMware and, Virtualization. I have a proven ability to perform well in a team and collaborate with cross-functional teams to achieve common goals. With my expertise in customer support, I am confident that I can provide outstanding support services to our clients, while continuing to learn and grow with the company.