Global Practice Leader at multinational IT consulting firm, leading the sales and solutions, offerings and delivery of ServiceNow services globally. With close to 20 years of IT experience, have executed complex programs and provided end-to-end solutions for over 100 customers using ServiceNow and other platforms. My mission is to bring digital strategy, experience design, and domain expertise to the business, and to demonstrate the business outcomes and ROI of ServiceNow platform. Have extensive hands-on and development experience in various ServiceNow product suites, such as ITSM, ITOM, CSM, HRSD, TSOM, ITBM, IRM, FSM, APM, and more leveraging capabilities in automation, integration, Gen AI, ML, Predictive Intelligence, AI Ops, chatbot, AI Agents and analytics to drive digital transformation. Working closely with the c-suite and partner with other teams and stakeholders to deliver value and excellence. Happy to guide anyone in my area of expertise! I am just one booking call away.