Kshitij is currently working with Salesforce as a Customer Success Manager, where he owns a set of key accounts and drives value realization, consumption, adoption, and engagement. He has a proven track record of account retention and growth. Kshitij has also worked as a Customer Success Manager and Product Implementation Consultant with Sprinklr, where he helped Brands realize value out of their investments and orchestrated smooth onboarding, initial product implementation, and optimum usage of Sprinklr's offerings. His bread and butter is his understanding of specific business needs, identifying the use cases, and leading the platform setup based on the Client’s CXM needs. He's also been a mentor and trainer for both functional and technical aspects to the new and less experienced joiners. He has been lauded and liked for his approachable nature and “how can I help you?” nature. Kshitij was previously associated with Cognizant Consulting as an Artificial Intelligence and Analytics Consultant. He has hands-on experience in business and data analysis, functional requirement gathering, stakeholder engagement, and user acceptance testing and has worked in RFPs/RFIs. He has been fortunate to work across manufacturing, healthcare, retail, and privacy management industries. He is a Certified Scrum Product Owner. He has earned his MBA from NMIMS, Mumbai, majoring in marketing. He worked with TCS in the Repairs and Services division before his MBA. He graduated with a degree in Mechanical engineering from MIT, Manipal. Always enthusiastic about sports, cross-functional training keeps Kshitij fuelled. He's always lived for experiences, be it professionally or personally. This endeavor has made him well-traveled and appreciative of the finer things in life. Words and good content never cease to amaze him.