Experienced Leader with a demonstrated history of working in the outsourcing/offshoring industry. Highly skilled in Training coordination, Training Delivery, Content Moderation, Client Services, Service Delivery, Customer Service, Technical Support, Customer Relationship Management, Telecom Customer Experience, and Customer Satisfaction. A master in using performance reviews and skills gap analyses to identify training needs and Craft career plans. A Hokage in planning training programs based on business goals, Oversee learning activities, curriculum and resources, Evaluate the results of learning courses and Implement coaching sessions and mentorship programs to establish a culture of continuous learning.