I’m an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past decade I've helped many companies redefine Customer Success resulting in increased retention, long term revenue growth and customer advocacy. I’ve led Customer Success and Experience teams at companies like BrightEdge, Sisense, BetterCloud and IntelliShift. Currently, I am the Chief Customer Officer at ClientSuccess, a leading Customer Success Management solution, where I lead Customer Success, Technical Support and Consulting. In addition, I am also the Founder of Keeping CS Simple, a content experience, supporting the simplification of Customer Success for Executives, CS Leaders, CPSs and more. Visit my website: www.keepingcssimple.com Follow my page on LinkedIn: www.LinkedIn.com/company/keeping-cs-simple