Strategic Professional Services leader with 14+ years of experience building and scaling high-performance Customer Success and Professional Services organizations. Expert in leading project-based service delivery, managing complex implementations, and driving operational excellence across global professional services teams. Proven track record of transforming PS operations into revenue-generating engines through process optimization, resource management, and client relationship excellence. Currently leading professional services delivery, onboarding, and administrative services function at Apptio (IBM Company), managing 50+ team members across multiple service verticals. Demonstrated expertise in managing large-scale implementations for enterprise SaaS products, optimizing delivery efficiency, and building scalable service frameworks. Strong background in operational metrics management, team scaling, budgeting, and cross- functional collaboration.