With over 13 years of experience in various functional and strategic leadership roles in customer success, account management and professional services, instrumental in developing effective processes and methodologies for scaling Customer Success teams in SaaS companies. Expertise extends to serving diverse territorial markets and customer segments like enterprise and SMB. Thriving under pressure, excelling at adapting to new situations and challenges, consistently enhancing the organizational brand. Currently, leader of the professional services vertical of Customer Success at IBM for Apptio India CoE.