As the Director at White Rock Medical Center, TX, I oversee the full spectrum of RCM operations, from patient access and billing to collections and denial management, ensuring accuracy, compliance, and optimal cash flow. I bring over 17 years of experience in the healthcare service industry, supported by professional certifications in Project Management Professional (PMP), Lean Six Sigma Green Belt (ICGB), and PMI Agile Certified Practitioner (PMI-ACP). My expertise spans process migrations, operational transitions, team leadership, payer relationship management, and implementing AI & ML-driven solutions to enhance RCM efficiency. I have successfully managed end-to-end revenue cycle operations, resolved high-impact escalations, and led multiple process improvement and cost-optimization initiatives using Lean Six Sigma methodologies. I am passionate about delivering measurable financial and operational outcomes while fostering a culture of integrity, innovation, and excellence for patients, providers, and stakeholders alike.