Indulged many a times reading about human behaviour and psychology, I am an 'un-learnt' hands-on experienced Design researcher. With an experience of 10+ years in design, academia, user research. Especially talking to people from various walks of life, age group, regionality has been mesmerising to learn about cultures, social behaviours across geographies. I strongly believe empathy is a self taught art and cannot be learnt in books rather than practiced. Empathy is a lifetime investment one can do to improve personal well being, design well being and thus contributing to solution innovations which are human centric. I am currently in role of a Service Design lead at WNS Co-creation lab in Pune. I am primarily a Service Design expert consultant to a global Shipping & Logistics co. based out in Singapore. I strategise, manage and plan multiple Service Design workshops and trainings to better customer experience at multiple touch points. Additionally I support UX design, IxD processes and implement HCD methods. Effectively conduct Design thinking & Service design blueprint workshops for client / stakeholders working in AI & ML integrated product environments.  Some perspective : https://medium.com/@kranti.vanjari